Complaints Procedure

We look to deliver excellent customer service but accept that occasionally matters do not work out as planned. We value your feedback to assist us in improving in the future.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and/or resolution within 14 days.

We aim to:

• Deal with any complaint openly and thoroughly
• Resolve complaints promptly
• Update you on the progress of the complaint throughout the process
• Provide a satisfactory conclusion for both parties
• Learn from all complaints so as to improve our service.

Step 1:

You can call us during office hours Monday to Friday on 0151 545 5330.

You can register any complaint in writing with our administrator by using the email address: admin@thereduceclinic.co.uk

You can write to us directly at:

The Reduce Clinic
Pall Mall Medical, 5 St Paul’s Square, Liverpool L3 9SJ

Step 2:
Should the response be unsatisfactory or a complaint is not resolved after this time, you may refer the complaint directly, in writing, to Dr R C Patterson via email at doctors@thereduceclinic.co.uk or via letter to the above address.

Updated 4th October 2024